Episode 11

full
Published on:

31st Aug 2022

Is It Customer Service Or Is It Marketing? [E011]

Summary

Sometimes the lines between customer service and marketing can get pretty blurred, but does it really matter? Join Kim and Brian as they talk about some of their favorite customer service tricks that auto repair shops can use to create raving fans who love your shop, refer their friends, and become overall advocates for your business.

Talking Points

  • Opening the door for your customers
  • Friendly, personal greeting
  • Make their coffee for them
  • Wash their car
  • Pull the car around

How To Get In Touch

Group - Auto Repair Marketing Mastermind

Website - shopmarketingpros.com 

Facebook - facebook.com/shopmarketingpros 

Get the Book - shopmarketingpros.com/book

Instagram - @shopmarketingpros

Thanks to our partner, RepairPal. Visit the Web HERE

How to Connect With Kim and Brian

Email: info@shopmarketingpros.com 

Shop Marketing Pros Website HERE

Meet us at the many industry events throughout the year.

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About the Podcast

The Auto Repair Marketing Podcast
The Auto Repair Marketing Podcast with Kim and Brian Walker. Experts in their field who work with shop owners take it to the next level and create a unique approach to marketing. See the growth in your business you’ve been working so hard for by using time-proven marketing that works, fueled to go further by your shop's uniqueness.